Privacy Policy

01. Introduction

Welcome to Nerve Vitali ("we," "our," or "us"). We operate the website en-nervevitali.us and are fully committed to safeguarding your privacy and personal information.

This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website, purchase our products, or interact with our services. By using our website or placing an order, you agree to the practices described in this policy.

If you have questions at any time, contact us at support@en-nervevitali.us.

02. Information We Collect

We collect personal information you provide directly to us, as well as data collected automatically when you use our website:

• Personal Identifiers: Full name, email address, phone number, billing address, and shipping address when you place an order or contact us.
• Payment Information: Credit/debit card details processed through our secure, third-party payment processor. We do not store full card numbers on our servers.
• Order & Transaction Data: Purchase history, products ordered, pricing, and order status.
• Communications: Messages, support tickets, or inquiries you submit via email or our contact form.
• Device & Usage Data: IP address, browser type and version, operating system, referring URLs, pages visited, time on page, and click behavior — collected automatically via cookies and analytics tools.
• Marketing Preferences: Your subscription status and communication preferences.

03. How We Use Your Information

We use the information we collect for the following purposes:

• Processing, fulfilling, and shipping your orders — including sending order confirmations and delivery updates.
• Processing payments and managing refunds under our 60-day money-back guarantee.
• Providing customer support and responding to your inquiries.
• Sending promotional emails, newsletters, and special offers where you have opted in (you may unsubscribe at any time).
• Improving our website, products, and services through analytics and user behavior data.
• Detecting and preventing fraud, unauthorized transactions, and other illegal activity.
• Complying with applicable laws, legal obligations, and regulatory requirements.
• Enforcing our Terms and Conditions and other agreements.

04. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. A cookie is a small text file stored on your device by your browser.

The types of cookies we use include:

• Essential Cookies: Required for the website to function correctly — such as maintaining your shopping cart and session data. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). All data is aggregated and anonymized.
• Marketing & Retargeting Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
• Preference Cookies: Remember your settings and preferences for a better experience on return visits.

You can control cookies through your browser settings. Disabling essential cookies may affect certain website functions. For more information, visit allaboutcookies.org.

05. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes. We may share your data only in the following circumstances:

• Payment Processors: To securely process your payment transactions (e.g., Stripe, PayPal).
• Fulfillment & Shipping Partners: To pick, pack, and deliver your orders.
• Email Marketing Platforms: To send communications you have consented to receive.
• Analytics Providers: To help us analyze and improve our website (data is anonymized).
• Legal & Regulatory Authorities: When required by law, court order, or to protect our legal rights and those of our customers.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

All third-party service providers are contractually required to protect your information and use it solely for the purposes we specify.

06. Data Security

Protecting your personal information is a top priority. We implement industry-standard security measures including:

• 256-bit SSL (Secure Socket Layer) encryption for all data transmitted between your browser and our servers.
• PCI-DSS compliant payment processing — we never store full credit card numbers.
• Access-controlled, firewalled servers with restricted employee access on a need-to-know basis.
• Regular security audits and vulnerability assessments.
• Secure data backups to prevent data loss.

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we will notify you promptly in the event of a data breach affecting your information.

07. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy:

• Order & transaction records: 7 years for tax, accounting, and legal compliance purposes.
• Customer support communications: Up to 2 years from last contact.
• Marketing preference records: Until you unsubscribe or request deletion.
• Analytics data: Retained in anonymized, aggregated form indefinitely.
• Account data: Until you request deletion or your account is inactive for 3 years.

08. Your Rights & Choices

Depending on your location, you may have the following rights over your personal data. To exercise any of these rights, contact us at support@en-nervevitali.us:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request we correct inaccurate or incomplete personal data.
• Deletion ("Right to be Forgotten"): Request deletion of your data, subject to legal retention obligations.
• Portability: Receive your data in a structured, machine-readable format.
• Opt-Out of Marketing: Unsubscribe from promotional emails at any time using the unsubscribe link in any email, or by contacting us directly.
• Withdraw Consent: Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.
• Object to Processing: Object to certain types of processing, including direct marketing.

We will respond to all valid requests within 30 days. We may need to verify your identity before processing certain requests.

09. Children's Privacy

Our website, products, and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child under 18 without verifiable parental consent, we will delete that information immediately.

If you believe we may have collected information from a minor, please contact us at support@en-nervevitali.us immediately.

10. Third-Party Links

Our website may contain links to third-party websites, resources, or services that are not operated by us. We have no control over the privacy practices or content of these external sites. We strongly encourage you to review the privacy policies of any third-party websites you visit. We are not responsible for the privacy practices of any website not operated by Nerve Vitali.

11. International Data Transfers

Our servers and operations are based in the United States. If you access our website from outside the United States, your information may be transferred to, stored, and processed in the US where data protection laws may differ from those in your country. By using our website, you consent to this transfer. We take steps to ensure adequate protections are in place for all international data transfers.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. We will indicate the date of the most recent revision at the top of this page. For significant changes, we may also notify you by email. Your continued use of our website following any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us:

• 📧 Email: support@en-nervevitali.us
• 🌐 Website: en-nervevitali.us

We aim to respond to all privacy-related inquiries within 5 business days.